Privacy Policy

Website: winlionscasino.com

Last Updated: 28.02.2026

At WinLion Casino (winlionscasino.com), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website (winlionscasino.com) or use our services.

We operate in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation in Canada (e.g., Quebec’s Act respecting the protection of personal information in the private sector).

1. Who Are We?

WinLion Casino is responsible for the processing of your personal information.

  • Entity Name: LANNISTER INC
  • Address: 7217 Rue Beauchesne, Montréal, QC H1S 2C7, Canada
  • Email: [email protected]
  • DPO/Privacy Officer: Mr. Alex Chen – [email protected]
  • Gaming License Information: No. 00858

2. What Personal Information Do We Collect?

We collect various types of personal information depending on your interaction with our Website and Services:

2.1. Information You Provide Directly to Us:

  • Identity Data: Name, surname, date of birth, gender, nationality.
  • Contact Data: Address, email address, phone number.
  • Financial Data: Bank account number, payment method details.
  • Verification Data: Copy of identification (e.g., driver’s license, passport), proof of address (e.g., utility bill) – necessary for Know Your Customer (KYC) and Anti-Money Laundering (AML) purposes.
  • Account Data: Username, password (encrypted), preferences.
  • Communications: Correspondence with our customer support, chat logs.

2.2. Information We Collect Automatically:

  • Technical Data: IP address, browser type and version, time zone setting, operating system and platform.
  • Usage Data: Information about how you use our Website, including your clickstream, pages visited, duration of visits, search terms.
  • Location Data: Approximate location based on IP address.
  • Cookie Data: Information collected via cookies and similar technologies (see Section 6).

2.3. Information from Third Parties:

  • Public Sources: Data from public registries for verification or fraud prevention.
  • Identity Verification Partners: Data from third parties that assist us in verifying your identity and age.
  • Fraud Prevention Services: Information from services designed to detect and prevent fraudulent activities.

We process your personal information based on lawful grounds as outlined in Canadian privacy legislation.

  • To Perform a Contract with You:
    • To register and manage your Account.
    • To provide you with access to our games and services.
    • To process deposits and withdrawals.
    • To apply bonuses and promotions.
  • To Comply with Legal Obligations:
    • Identity and Age Verification (KYC): We are legally obligated to verify your identity and age (minimum 19 years in most Canadian provinces, 18 in others like Alberta, Manitoba, Quebec).
    • Anti-Money Laundering (AML): Preventing and detecting money laundering and terrorist financing activities, including reporting suspicious transactions to FINTRAC (Financial Transactions and Reports Analysis Centre of Canada).
    • Reporting to Authorities: Fulfilling obligations to gaming authorities and other competent bodies.
    • Tax Obligations: Retaining financial transaction data for tax purposes.
  • For Our Legitimate Interests (where your interests do not override ours):
    • Improving our services and website.
    • Monitoring and analyzing usage trends to optimize the user experience.
    • Preventing fraud, abuse, and security incidents.
    • Conducting direct marketing activities, unless consent is required (see below).
    • Managing our business operations and resolving disputes.
  • With Your Explicit Consent:
    • For sending marketing communications (newsletters, offers) where legally required (e.g., under Canada’s Anti-Spam Legislation – CASL).
    • For certain analytical or marketing cookies (see Section 6).
    • You always have the right to withdraw your consent at any time. This will not affect the lawfulness of processing prior to your withdrawal.

4. Who Do We Share Your Personal Information With?

We share your personal information only when strictly necessary and in accordance with the law. This may include:

  • Gaming Regulators and Other Regulatory Authorities: To comply with our legal and licensing obligations.
  • Service Providers: External companies that perform services for us, such as payment processors, IT hosting providers, identity verification partners, fraud prevention agencies, and marketing agencies. These parties act as our service providers and are contractually obligated to protect your data.
  • Legal Compliance: When legally required by government authorities, courts, or law enforcement agencies.
  • Potential Buyers or Investors: In the event of a merger, acquisition, or sale of assets, your data may be shared with the parties involved.

We do not sell your personal information to third parties for commercial purposes.

4.1. Cross-Border Data Transfers

Your personal information may be stored and processed in any country where we have facilities or where we engage third-party service providers. By using our services, you consent to the transfer of information to countries outside of Canada, which may have different data protection rules than those in Canada. We take steps to ensure that your information receives an equivalent level of protection in the jurisdictions in which we process it.

5. How Do We Secure Your Personal Information?

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, theft, disclosure, and alteration. This includes:

  • Encryption: Use of SSL/TLS encryption for data transmitted over the internet.
  • Access Control: Strict access controls to databases and systems.
  • Firewalls: Protection against unauthorized access.
  • Pseudonymization and Anonymization: Where possible.
  • Regular Audits and Updates: To ensure the effectiveness of our security measures.
  • Staff Training: Employees are trained in privacy and security practices.

6. Cookies and Similar Technologies

We use cookies and similar technologies (such as pixel tags and scripts) to enhance your user experience, analyze the website, and conduct marketing activities.

  • Strictly Necessary Cookies: Essential for the basic functionality of the Website.
  • Analytical/Performance Cookies: For collecting anonymized statistics about website usage.
  • Functional Cookies: For remembering your preferences and providing personalized features.
  • Targeting/Marketing Cookies: For displaying relevant advertisements.

You can manage your cookie preferences via our Cookie Policy page. More detailed information about the specific cookies we use, their purposes, and retention periods is available on that page.

7. How Long Do We Retain Your Personal Information?

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or to comply with legal obligations (such as AML and gaming regulations). This may mean that some data, such as transaction records and identity verification documents, must be kept for up to 5 to 7 years (or longer, as required by Canadian law) after the end of the business relationship.

8. Your Rights Under Canadian Privacy Laws

As an individual, you have certain rights regarding your personal information:

  • Right to Access: You have the right to request a copy of the personal information we hold about you.
  • Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal information.
  • Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw this consent at any time.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC) or relevant provincial privacy commissioners if you believe we are violating your privacy rights.

To exercise your rights, please contact us using the contact details in Section 1. We will process your request within 30 days of receipt, unless there are exceptional circumstances.

9. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy from time to time. Changes will be published on this page with an updated “Last Updated” date. We encourage you to review this policy regularly to stay informed about how we protect your data. For significant changes, we will notify you proactively.

10. Contact Us

For any questions or comments regarding this Privacy Policy or how we process your data, please contact us: